| If you are a Technical Publications Professional, here is how
SoleSource can help you with your technical communications needs. |
| Your company probably
already has an excellent technical documentation department. But sometimes you don't have
enough capacity to handle the surges in workload. Your people end up working 60 hours a
week and your cycle times go out the window. |
| Does this ring a
bell? SoleSource can help. |
| SoleSource can
supplement your current in-house capacity. The graph below shows the typical pubs group
workload. In the past, you could do one of two things to handle the surges. |
|
| 1. Increase
your internal staff to handle the peaks. The problem with this is that staffing
takes time. You can't find great people overnight and recruiting is expensive. Even if you
find and hire the right people, you're left with costly excess capacity after you work
through the backlog. 2. Keep
your staff the same size and let your documentation backlog/cycle time stretch out.
This is what usually happens. You just keep hacking through the backlog and do the best
you can with your current capacity. But this has a lot of down side. Your internal
customers get angry and by the time you finally get around to doing their documentation,
you find that the subject matter experts have already moved on to other projects making it
twice as hard for your writers to do the job right.
Perhaps you can't meet product release dates and product
launches are delayed because you can't deliver the documentation. You may even take some
short cuts by not fully documenting your product which hurts your business and results in
lots of customer service calls. |
| With SoleSource you have
a third option offering the following advantages: |
 |
Fast access to best
technical communications professionals |
|
Fixed price contracts
for predictable costs |
|
Outsource capacity provided with no
increase to your overhead. No need to provide computers, software, office space, training
or supervision. |
|
Turnkey project management, if
required |
|
Access to subject
matter experts in all technical areas |
|
Flexibility to handle
large contracts or small piecework projects |
|
Support for wide
variety of formats/tools/platforms, web and online documentation |
|
Always available
resource on call for those times when sudden surge load exceeds your in-house capacity |
|
Resources to tackle
short fuse, ultra-short cycle time projects |
|
Freedom for your
in-house experts to handle special projects by letting SoleSource support your normal
workload |
| Need
more information? See the links below. |
